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COSTUMER RELATIONSHIP MANAGEMENT

Create new business opportunities increase the fidelity and customer satisfaction with our customer relationship management. 

More knowledge about your customer and prospect to anticipate their needs and increase revenue. This knowledge can be obtained via CRM – relationship with your customer. The system will facilitate acquisition and customer retention, sales increase and reduce the effort of identifying new business opportunities.

ACTIVITIES AND LEADS


  • Support the following requests: information, service, charges, account, warranty.
  • All Quotes can be converted into document
  • Generate confirmation e-mails which can be sent manually or automatic with tracking number
  • All requests can be associate to a single specific user in the system
  • All application can be performed based on account status (last sales date, sales volume, payments)
  • Managed all marketing campaigns
  • Supports customer retention via e-mails and requests, allow your sales team to monitor activity related to single one.
  • Criteria to follow you customer can be base on last sales, sales volume, products purchased, etc)
  • To attract new customer, it is possible to import addresses of potential customer and send e-mails and create requests to your sales team for tracking
  • Each marketing campaign can be measured individually by volume or profit




CUSTOMER RENTABILITY ANALYSIS


  • Revenue generation and reports based on margins for specific or group of customers in specific graphics
  • Self-service online search
  • Activate all business partners so they can see their own information and account statements to facilitate payment of pending invoices.